Shipping policy
Last updated: June 29, 2025
we’re committed to delivering your favorite products with care, speed, and reliability — powered by our global dropshipping partner, CJ Dropshipping.
🚚 Shipping Destinations
We currently ship to the United States and many other countries worldwide. Shipping availability depends on the product’s warehouse location and destination country.
⏱️ Processing Time
- Order Processing: 1–3 business days
- You’ll receive an email confirmation once your order is successfully placed and being prepared for shipment.
📦 Estimated Shipping Time
United States:
- Standard Shipping: 7–15 business days
- Express Shipping (if available): 5–10 business days
Note: These are estimates. Some remote areas or high-demand items may experience slight delays.
🔄 Multiple Shipments
Your order may arrive in separate packages if:
- Products come from different CJ warehouses
- Some items need longer production or fulfillment time
We’ll always send tracking numbers for each package, so you can follow every step of your delivery.
🔍 Tracking Your Order
Once your order is fulfilled, you’ll receive tracking details via email. You can track your package using our Track Your Order page or directly via CJPacket or 17Track.
⚠️ Delays & Global Disruptions
Shipping times may vary due to customs, carrier delays, holidays, or unforeseen global disruptions. We appreciate your patience in such situations.
💬 Need Help?
If you haven’t received your order within the estimated timeframe, or if you need help tracking it — please reach out to our support team at support@pocketmarts.com.