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Last updated: June 29, 2025

we’re committed to delivering your favorite products with care, speed, and reliability — powered by our global dropshipping partner, CJ Dropshipping.

🚚 Shipping Destinations

We currently ship to the United States and many other countries worldwide. Shipping availability depends on the product’s warehouse location and destination country.

⏱️ Processing Time

• Order Processing: 1–3 business days
• You’ll receive an email confirmation once your order is successfully placed and being prepared for shipment.

📦 Estimated Shipping Time

United States:

• Standard Shipping: 7–15 business days
• Express Shipping (if available): 5–10 business days

Note: These are estimates. Some remote areas or high-demand items may experience slight delays.

🔄 Multiple Shipments

Your order may arrive in separate packages if:

• Products come from different CJ warehouses
• Some items need longer production or fulfillment time

We’ll always send tracking numbers for each package, so you can follow every step of your delivery.

🔍 Tracking Your Order

Once your order is fulfilled, you’ll receive tracking details via email. You can track your package using our Track Your Order page or directly via CJPacket or 17Track.

⚠️ Delays & Global Disruptions

Shipping times may vary due to customs, carrier delays, holidays, or unforeseen global disruptions. We appreciate your patience in such situations.

💬 Need Help?

If you haven’t received your order within the estimated timeframe, or if you need help tracking it — please reach out to our support team at support@pocketmarts.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us,